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ECOME-commerce13 Industry Intelligence flows

Kill RTO before it kills your margins.

COD confirmation minutes after checkout, NDR address fixes, delivery scheduling, abandoned-cart recovery and refund status — synced with your OMS in real time and proven pure ROI.

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Notify + confirmSchedule + rescheduleCollect structured dataFixed-menu offer
Sample call · COD order confirmationECOM
Hi! Your GlowKart order for ₹2,199 is ready to ship to your Andheri address — shall I confirm the cash-on-delivery for Thursday?
Yes, Thursday works.
Confirmed! Want to prepay by UPI and save the handling fee? I can send a link — else Thursday COD it is. Thank you!
Order verified · address confirmed · prepaid nudge offered · RTO risk cleared
20–30%RTO reduction on confirmed COD orders
Same-dayNDR recovery of failed deliveries
24/7order-status deflection on inbound

Industry Intelligence · E-commerce

What Speaksy runs in this vertical

Production flows from Industry Intelligence — structured, bounded, with a defined human handoff. 13 flows ready to deploy.

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01

Orders & delivery

7 objects · press play to hear a sample

02

Growth & care

6 objects · press play to hear a sample

Want these objects live on your number for E-commerce?

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HR

Where the agent stops — and a human takes over

Complaints that need goodwill decisions, high-value refund disputes and any negotiation go to a human. The agent confirms, schedules, recovers deliveries and collects feedback — then escalates detractors with full context.

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FAQ

E-commerce voice AI, common questions

How much RTO can a COD confirmation agent actually save?

Verifying intent and address on high-value COD orders within minutes of checkout is a proven 20–30% RTO reduction. Because it also nudges customers to prepay by UPI, it's one of the clearest pure-ROI use cases in retail.

Can it recover failed deliveries?

Yes. On an NDR (non-delivery report), the agent calls the customer, confirms the address and reattempt slot, and recovers the delivery the same day instead of it bouncing back.

Does it integrate with our OMS?

Yes. It reads order status live from your OMS, writes back dispositions, and syncs confirmations so your systems stay the single source of truth.

Will it handle refund disputes?

It reads refund status from the OMS and explains the timeline. High-value disputes and goodwill decisions warm-transfer to a human with full context.

Language Lab

Every language your E-commerce customers speak

Hover a language — see the script and the region. Built from real speech research, not generic translation.

HINDI
HINGLISH
BENGALI
MARATHI
TELUGU
TAMIL
GUJARATI
KANNADA
MALAYALAM
PUNJABI
Explore languages →

More Industry Intelligence

AUTOAutomotiveLENDLending & CollectionsINSInsuranceBCMBrokerage & Capital MarketsREReal EstateEDUEducationHLTHHealthcareTELTelecom & ITTRVTravel & Hospitality

Free 100 minutes · No card required · Zero setup fee

Hear it on your number.
Then decide.

A 20-minute conversation. Your use case. Your language. A live call — not a slide deck.

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