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Real operations. Real language. Real numbers.

Three teams that moved their calling to Speaksy — what was broken, what we built, and what the dashboard said afterwards.

LoanKartConsumer NBFC · MumbaiHindi · Marathi · Hinglish

A 40-seat collections floor replaced in three weeks — with better numbers.

The problem

1.2 lakh EMI reminders a month through a BPO: 31% connect rates, ₹280 average cost per payment promise, QA coverage on barely 2% of calls, and a compliance near-miss when an agent went off-script with a delinquent borrower.

What we built

Speaksy graph agents in Hindi and Marathi, pin-code-mapped to regional accents. Propensity dialing re-ordered the queue by historical pick-up patterns. Complex hardship cases bridge live to a retained 6-person human team with full transcript context.

“Customers can't tell it's not a person. Our auditors can tell exactly what was said on every call. That combination didn't exist before.”

— Head of Collections, LoanKart

61%

lower cost per payment promise

88%

connect rate (from 31%)

100%

calls QA'd, zero compliance flags

3 weeks

from kickoff to full migration

GlowKartD2C Beauty · DelhiHinglish · Bengali · Tamil

RTO down from 12% to 7% — the margin line item that paid for everything.

The problem

Cash-on-delivery return-to-origin was eating 12% of revenue. Human confirmation calls reached orders 6–8 hours after checkout — long after impulse purchases went cold — and covered only metros in English and broken Hindi.

What we built

Every COD order gets a confirmation call within 5 minutes of checkout, in the customer's checkout-region language. Address issues trigger an NDR verification flow; hesitant customers get an instant prepaid-discount offer via WhatsApp link, mid-call.

“The platform pays for itself several times over every month, in a line item my CFO can point at: RTO.”

— Founder, GlowKart

38%

reduction in RTO on COD

5 min

median order-to-call time

22%

abandoned carts recovered

9

languages live across India

VidyaPrimeEdTech · Bengaluru & HyderabadTelugu · Kannada · Hinglish

Speed-to-lead under 60 seconds, in the parent's language — 2.7x demo bookings.

The problem

Counsellors called leads 4–6 hours after form-fill, in English, during office hours. Half the leads arrived at night. Parents — the actual decision-makers — were being qualified in a language they didn't negotiate in.

What we built

Instant Telugu/Kannada callback on every lead, 24/7. The agent qualifies budget and intent, books the demo slot directly into counsellors' calendars, and sends confirmations on WhatsApp in the same language. Counsellors now speak only to demo-confirmed parents.

“Every platform we evaluated quoted us in dollars. Speaksy quoted in rupees and beat them on Telugu naturalness anyway.”

— VP Growth, VidyaPrime

<60s

speed-to-lead, all hours

2.7x

confirmed demo bookings

74%

lower cost per qualified lead

41%

fewer demo no-shows

Customer stories

Teams that used to run this with staff

“We used to have 40 people on EMI reminders. Speaksy does it now. Costs dropped, collections improved — and customers still think it's a real person.”

Collections Head

NBFC · Mumbai

61% cheaper per outcome

Free 100 minutes · No card required · Zero setup fee

Hear it on your number.
Then decide.

A 20-minute conversation. Your use case. Your language. A live call — not a slide deck.

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